Terms & Conditions 2024
Last updated: Apr 2024
The following Terms and Conditions apply to all Bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.
The Company enters into this Agreement as principal for Bookings made for the Hotel.
In these Terms and Conditions, the following definitions apply:
1. Definitions
“Company” or “we” means Green Lake Hotel Ltd trading as Pettifers Hotel Limited (company 11628643) whose registered office is at c/o TVG , 1 Long St, Tetbury GL8 8AA.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the premises for which your Booking is made.
“Hotel Owner” means the hotel owner specified on the booking confirmation.
“Terms” means these terms and conditions.
“Websites” means https://www.theclermont.co.uk or any other website owned or operated by us relating to a Hotel from time to time.
“VAT” means value added tax.
2. Bookings
All Bookings at the Hotel are subject to these Terms.
At the time of Booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of Booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
3.Currency Disclaimer
The currency converter is provided for illustration purposes only. It is meant only as an approximate conversion tool based and should not be relied upon for any other purposes. Currency exchange rates used rely on information published by third parties. We do not verify such information and cannot verify the accuracy of any conversion examples. All rates are charged and payable in pounds sterling (GBP).
3. Charges
The prices displayed on the Websites are an average per night per room until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the Hotel and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.
The VAT breakdown shown is indicative based on the prevailing rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the Hotel and are available on request.
4. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference, their passport/identity card/driving licence and a valid credit or debit card. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, guests may check-in at any time from 3 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure, we kindly ask all guests to vacate their rooms by 11 a.m. (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested in advance subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.
5. Payment
We accept the following methods of payment:
(a) credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa;
(b) debit cards: Visa/Delta, Visa/Electron and Maestro.
For advance purchase rates the card you booked with may be asked to be presented on arrival, along with the appropriate ID and authorised in the presence of the card holder.
All outstanding Room charges must be paid for in full on check-out from the Hotel.
We outsource our Food & Beverage operation, all purchases made for Food & Beverage and associated purchases must be made with and paid for at the time with Our Providers.
NO Food or Beverage purchases may be charged to your Room.
6. Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.
For rates marked as “Flexible Rate” - These are cancellable without charge up to 9.00 a.m. local time on the date that is two (2) days prior to the date of arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for ALL night(s) accommodation per room booked if the above cancellation requirements are not met.
For rates marked “Advance Saver” and/or “Pre-pay and save” - We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
7. Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
8. Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
9. Accessibility
Dependent on your individual needs a selection of specifically designed rooms is provided at our hotel.
Please contact the Hotel in advance to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
10. Parking
Our Hotel has its own car park, there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the Hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused (save as may not be excluded or restricted by applicable law).
11. Hotel Events
Please be aware that at certain times throughout the year some of our Hotels may host events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.
12. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
13. No Smoking
Guests are not permitted to smoke in rooms or public areas.
14. Children
All persons under 18 years of age staying at the Hotel must be accompanied and supervised by a responsible adult at all times. If the rate booked includes breakfast: children 5 years of age or younger may dine for free; and one child aged between 6 years and 12 years of age may dine for free with each full-paying adult. A charge of £8 will apply for each additional child.
Children 14 years and over shall pay the full charge for breakfast.
If the rate booked includes other meals, children may choose from the children’s menu where provided.
Extra beds are available in most of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
15. Babysitting
A babysitting service is NOT available at our Hotel.
16. Pets
We are V Dog Friendly - Guide dogs and other dogs are accepted with prior arrangement, at the Company’s discretion – please see separate Pets Policy .
17. Personal Information
Telephone calls may be recorded from time to time to help us improve the service we offer you.
All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request or on https://www.theclermont.co.uk/legals
When you provide us with personal data about you and your Booking, including any special requests, you consent (on your behalf and on behalf of each member of your group) to us processing such data for the purposes of performing the Booking and providing the requested services to you (and your group).
18. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, fire, flood, earthquake, extreme adverse weather conditions, natural disasters, pandemics, epidemics, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
19. Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in or sent to the Hotel unless this has been expressly presented for custody in the Hotel’s safe (with a receipt provided) and only to the extent required under the Hotel Proprietors Act 1956 and the London Local Authorities Act 2004 (a copy of the notice under such acts is displayed in the reception of the Hotel) or any other applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
20. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
21. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on our Website, the Company does not accept responsibility for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product .
The Websites are operated by the Company. The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade-marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.