At Pettifers Hotel, your privacy matters to us. Whether you’re browsing our website or making a booking, we want you to feel confident in how we collect, use, and protect your personal data. This policy outlines how we handle your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Pettifers Hotel is a country hotel located in Crudwell, near Malmesbury. Our website is www.pettifershotel.co.uk, and you can contact us on +44 1666 815060. This policy applies to any data we collect through our website, booking system, emails, phone calls, or in person.
We may collect basic personal information like your name, email address, phone number, and home address, especially when you make a reservation or get in touch with us. We also collect details related to your stay, such as room preferences or dietary requirements, and securely process any payment information via our trusted booking engine.
When you visit our website, we automatically gather data like your IP address, browser type, and how you interact with the site. This helps us understand what content is useful and improve your experience.
We collect your information to manage bookings, respond to enquiries, personalise your stay, and improve our website. In some cases, we may use your information to send you updates or offers – but only if you’ve given us permission to do so. We also retain some data for legal and administrative reasons, like tax records or safety compliance.
Your data is stored securely, and we have safeguards in place to prevent unauthorised access. Only trained team members who need the data to do their jobs have access to it. Any third-party services we work with – such as booking platforms or email providers – are carefully selected and required to treat your data with the same care we do.
You have full control over your personal information. If you’d like to see what data we hold about you, correct something, or request deletion, just contact us. You can also object to marketing or ask us to stop processing your data altogether. We’ll respond quickly and transparently.
Our site may occasionally link to third-party websites. We’re not responsible for their content or privacy practices, so we recommend checking their policies if you click away from our site. This policy may be updated occasionally to reflect changes in regulations or how we operate. The most recent version will always be available here.
If you have any questions about how we handle your information, feel free to contact us
