Welcome to our hotel

Dear Guests,

We’ve been monitoring the COVID-19 virus situation carefully over the past months, as announcements from the government come thick and fast. We want you to know we are extremely mindful of the health and wellbeing of both our loyal, local team, as well as you, our valued guests. We want to ensure that we Offer business as near usual and as much as is feasible.

We wanted to give you an update on what we’ve put in place at Pettifers Hotel in regards to Coronavirus.

• We have no reported cases of our staff, their families or any of our suppliers have contracted the illness. All our team are fully briefed and additionally trained on the latest situation and guidelines provided by The World Health Organisation, to ensure that the highest possible hygiene standards are maintained throughout every aspect of our hotel.
• Our cleaning standards are extremely high, however now, more than ever, our team is redoubling their efforts to ensure the highest standards of cleanliness throughout the hotel.
• All touchpoints in all public areas are being sanitised at least three times a day.
• All guests are being asked to use hand sanitizer gel on arrival.
• Soap and hand sanitizer gel is available for guests to use in our washrooms and for staff to use in office, kitchen and housekeeping.
• Our Bistro is open and social distancing and more restrictions will be applied for your safety. However, please can we politely ask you not to come out to eat if you feel unwell, with whatever symptoms you may have, rather advise the Hotel .
• Bedrooms are available for all guests. Every room is deep cleaned between staying visitors - locked and sealed for your arrival and will NOT be entered by any of our Staff during your stay.
• Breakfast, Lunch and Dinner will be served daily as usual. All in-house and outside guests must make a reservation to dine with us.

We will operate a cashless business as far as possible - tabs must be settled on the day ( no “Put it on my room”) so On departure, no need to check out other than return of your key.

Each Hotel department has its own set of procedures that highlights the new policies we intend to operate under. We will continue to refine and update the plan as our experts provide more advice. Our procedures are not exhaustive but are here to give you some confidence that by booking your stay with us you are in good hands.

We will be vigilantly following the daily and ever-changing developments.

We aim to ensure everyone remains safe and well, but that also, we still have a viable business when this is over. We would also like to take this opportunity to thank the N.H.S and all our key workers for their bravery and continued support; we really appreciate your commitment during these unprecedented times.

We look forward to seeing you all soon, stay safe.